The seller invites the buyer to visit the factory
(set up the meeting time and place with the buyer)
would you like to visit our factory today and to see how we produce our products?
I’m sorry, I’m fully occupied today.(I’m not available today)
How about tomorrow?
Yes ,I think tomorrow morning is fine. How long will the visit take?
Our factory is in tao yuan, it’s about 40 miles from Taipei. If we leave at abour 8:30, we can come back to Taibei by lunch time
Very well, then, I’ll wait for you in the hotel lobby tomorrow morning at 8:30
Good, then see you tomorrow morning.
(upon arrival, introduce the buyer to the factory manager, then start to discuss the questions about factory history, organization ,production capacity, and quality control, etc)
welcome to our factory,. This is our plant manager, Mr. Chen and this is Mr.Bob Johnson
Nice to meet you, Mr. Chen
Nice to meet you, too, Mr. Johnson. I think it’s the best opportunity for to know our factory and our production quality?
Do you do everything in your factory?
NO, some of our parts are make outside by our sub-factories ,as they are the experts in their fields.
You meant that you just do the assembly in your factory, right?
Right, but we have very strict quality control.
What kind of quality control do you have?
There are 4 inspection stops in our production process, and before shipment, I’ll also personally do a random check.
How long has your factory been established?
About 15 years
Do you only produce this item in your showroom? Or do you also produce others?
We only produce what you saw in our showroom.
What’s your yearly turnover?
About US$1,000,000 per year
How about production process?
We divided the factory into two sections, here are material mixing, mold-ing and plating finish divisions, the assembly, inspection and packing divisions are over there.
How many employees do you have?
We have 7 stockholder and 150 workers here and in our Taipei office, we also have 6 sales there.
How many department do you have here?
We have 6 departments here: purchasing department, administration and management department, R&D , Engineering department, production department, and QC department
(after visiting the production department, for the quality control, discuss the price, discount details, and order position with the buyer)
well, I’m satisfied with your production quality control, I think there is a good chance to place you a big order in the future
I’m glad to hear that
But, on the initial trial order, our main concern will be to see if you can produce quality products in mass quantity
Don’t worry, we can assure you that the quality of shipment will be exactly the same that of the approval samples.
Well, we’ll wait and see. But ,your price of US$4.10/ps is too high. as our initial order will be for 20,000pcs, that’s the best price you can give us?
Since we only work on a small profit margin, we’ll not reduce the price unless it’s a very large order. But, in order to start the business with you, we would especially give you 1% discount.
Can you make it any lower?
Sorry, it’s really no way. This is already our bottom price. For the same quality, we are sure you cant’t find the price else where in Taiwan.
O.k., I believe you. I’ll e-mail our New York office this afternoon, and ask them to open L/C to you as soon as possible.
(discuss the question about production quality control, production capacity lead time and overtime charge ,etc . with the buyer)
how do you control the quality of your products
all incoming materials have to pass our IQC before entering our production line. There are several IPQC stops in our production line to control the quality. We also do 100% inspection on every finisher product to ensure our quality. Therefore, you can be assured of our best quality. Moreover, we are changing our production process towards automatic control so that we can reduce the labor cost and avoid any man-made mistake.
How about your production space?
We have 4 production lines to produce different types of the products. our monthly output is around US$1,000,000.
How long is your lead time?
Normally our lead time is within 60days after receipt of your L/C. but ,if your quantity is not too large, we can try to ship it within 30 days?
If it’s an urgent order, we can work overtime for you. But you have to pay for the overtime charge.
How much will you charge for the overtime work?
You have to pay 1% more
O.k. , I will decide our trial order as soon as I get back
(discuss the questions about the factory space and the possibility to fill the order into the present production)
can you give me the factory space this month if I space the order for 5,000 dozen of style no. CT4521?
Right now, it’s our peak season. This is a very busy period in our factory. Our factory space have been booked until the end of next month. However, if you want to buy the same style in our present production, we can try to fill your order this month. If you decide to choose other styles, you’ll have to wail until we complete the production of current order.
My order is very large, you should give me priority over the small orders. Besides, this is an urgent order.
Well, if it’s really a big quantity, I’m sure I’ll give your order priority over the small one. ordinary, orders are filled on a very strict rotation basis. We can more flexible if it’s a substantial quantity. I can’t make final decision now, I’ll have to check our factor space first, you said 5,000 dozen. Is it a firm order?
Yes, it is
Then I’ll check the production schedule right away, and I’ll get back to you with a definite answer later on.
